Shipping Policy

Where does Power Boom Vitamins ship from?

All orders placed with Power Boom Vitamins will process and ship from the United States.

Shipping Cost & Transit Times

The shipping cost and transit time of your order are standard for all orders across the United States. International Shipping cost and transit time may vary and can’t be guaranteed depending on the shipping destination. These estimated times do not include processing time.

Processing Time

Order processing typically occurs within one business day with shipment following immediately after. Business days are Monday through Friday from 8:00 AM to 5:00 PM PST. The processing time does not count toward the transit times. The estimated transit time begins once the order has shipped from our facility.

Incorrect Address

Please note that we cannot change the delivery address after an order has been shipped. We work directly with our carriers to help resolve address issues when possible, but we cannot be held responsible for any delays, fees, or other delivery issues if you’ve made an error in the shipping information on your order. Power Boom Vitamins generally charges a fee for their package intercept option and the following link will guide you to the service. If such an address error causes an order to be rejected, lost, or destroyed, we cannot issue a refund or replacement of any kind. If the error causes the order to be sent back to us, you will be responsible for return shipping fees and we’ll only be able to refund you for the cost of the merchandise. We highly recommend adding your phone number and email to all orders as different carriers use different methods to contact customers.

Customs & Country Regulations

We do our best to adhere to each country’s individual import policies. It is up to the consumer to double-check your country’s import policies before ordering. Orders that are seized by your local customs can not be refunded. For reference, Power Boom Vitamins cannot be shipped to certain countries. Most European nations limit orders of certain products, and it’s the responsibility of the customer to be aware of these regulations.

Duties & Taxes

We currently ship all packages with DDU (delivery and duties unpaid). This means your package is usually delivered by local mail carrier at the final destination or you may be required to collect the parcel from the postal facility directly. Your mail carrier may or may not charge duties and taxes. We do not collect taxes and duties during checkout and therefore you are responsible for paying these, as well as any import fees, if you are required. We have implemented a tool on our site to estimate these expenses. If you have questions regarding how/when duties and taxes are charged, we advise contacting your Customs office directly.

Package Loss

Although it is rare for orders to get lost or delayed, please be aware that it can happen. For international orders, the import clearance process in your country and depending on the shipping method you chose, international orders can take up to [specified time] business days to clear customs (in very rare circumstances). An order will not be considered “lost” until [specified time] business days from the date of shipment. We are unable to process claims until the [specified time] business days period has passed. In the event your order has been lost, you must contact our customer support department and report it as lost to us within [specified time] calendar days of purchase. Depending on your location and carrier selection, we’ll work to help resolve this issue. Orders that are not reported within [specified time] calendar days will not be eligible for a refund. Refunds are not available if you choose a non-trackable shipping method and your order is lost.

Disclaimer

Power Boom Vitamins cannot be held responsible for any laws or regulations that result in Customs applying additional cost to your order, whether tax or duties, nor any related delivery delays or seized products. In the event additional fees are assessed to your order, your local Customs authority will contact you directly. By ordering from Power Boom Vitamins, you agree to our policies above. Power Boom Vitamins reserves the right to change these policies at any time, and we also retain the right to refuse service to any customer at our sole discretion.